I took the two girls to the gate where the gate agent told us to have a seat until called. When we were finally called after all sections were boarded, I handed her the envelope I'd completed at the ticket counter. "Where's the other envelope? You need two envelopes if you have two UMs." I told her I'd completed what I was given at the counter and that the agent had put both of their boarding passes into that envelope. I mentioned that maybe the discussion about Tyrone and his women had made her a little distracted.
She told me to sit down, hurry up, and fill out another envelope. When I was almost done scribbling, she yelled over to me, "Are you almost done?" I reminded her that it was not my fault and would have happily filled out two if I had been given two, but that the agent was too busy to pay attention. She said, "yeah, you already told me that, but with two UMs....."
After the plane was in the air, the agent saw me walking away. With a much sweeter voice, she said, "Oh, Miss (girls' last name), I want to print something out of the computer for you." She couldn't print it out, but she told me she wanted me and the girls' mom to know that she put a note in the record about "the situation" and noted that the ticket agent had screwed up.
It did not matter to me (or the mom) when, or even if, both envelopes were filled out. That was an issue for AirTran/DOT auditors and the employees. The gate agent realized she'd been rude to me for something that was out of my control, and wanted to look proactive.
Not sure the AirTran Atlanta attitude will fly when the Southwest takeover is complete. Good luck with that!
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